Service Advisor - Carlow

About the Role:

Join our team at Michael Lyng Motors Hyundai Carlow as a Service Advisor, where you'll play a key role in delivering exceptional customer service. As part of our service team, you’ll ensure that industry-leading standards are maintained while exceeding customer expectations. We are committed to providing you with the training and support needed to develop your skills and expertise in delivering outstanding service.

Key Responsibilities:

• Act as the first and last point of contact for service customers.
• Manage customer bookings, scheduling services, and repairs.
• Communicate customer concerns and service requirements to vehicle technicians.
• Provide expert advice on vehicle care handle customer inquiries.
• Collect and collate data for Customer Satisfaction Index (CSI) reports.
• Raise invoices and process payments.
• Collaborate with other team members to ensure seamless service operations.

What We Are Looking For:

• Proven experience as a Service Advisor in the motor industry.
• Strong customer service skills with a professional appearance and work ethic.
• Track record of meeting and exceeding targets.
• Proficiency in IT, including Microsoft Office Suite.
• Self-motivated with the ability to manage your own workload.
• Highly organised with strong attention to detail.
• Ability to work independently and as part of a team.
• A full, valid driving licence.

What We Offer:

• Highly competitive package available commensurate with experience

If you are passionate about delivering exceptional service and want to be part of a dynamic team, we’d love to hear from you!

Job Types: Full-time, Permanent

Work Location: In person

Qualified Motor Mechanic/Technician

Job Description

We are currently recruiting for a Qualified Motor Technician to join our Aftersales team at our state-of-the-art Ford and Hyundai dealership in the Hebron Road Industrial Estate, Kilkenny.

This position is Full-time, Permanent & Pensionable, with excellent terms & conditions.

Main Responsibilities

• Carry out diagnosis, repairs, and servicing to the highest manufacturer standards.
• Complete service documentation in line with warranty and dealer requirements.
• Work with other workshop and dealership colleagues to provide excellent customer service.

What Are We Looking For?

• Qualified Motor Vehicle Technician, with experience in vehicle diagnostics.
• Previous experience with Hyundai vehicles and Electric Vehicles is a plus but not essential.
• Organised, flexible team player with strong interpersonal skills.
• Hold a full clean driver’s licence.

About Us

We are a leading Ford and Hyundai dealership in Kilkenny, dedicated to providing top-quality service and customer care. Our commitment to excellence has earned us multiple prestigious awards:

🏆 Kilkenny Business of the Year Winner🏆 Ford President’s Award for Sales & Service (2023 & 2024)🏆 Hyundai European Customer Experience Award (2024)

Join a multi-award-winning team that values quality, customer satisfaction, and professional growth!

📅 Schedule: Monday to Friday📍 Work Location: In person

Ford Master Technician

We are currently recruiting for a Ford Master Technician to join our Aftersales team at our state-of-the-art Ford and Hyundai dealership in the Hebron Road Industrial Estate, Kilkenny.

This position is Full-time, Permanent & Pensionable, with excellent terms & conditions.

Main Responsibilities

• Carry out advanced diagnostics, repairs, and servicing to Ford Master Technician standards.
• Provide technical support and guidance to other workshop colleagues.
• Ensure all work is completed efficiently and to the highest manufacturer standards.
• Use the latest Ford diagnostic and repair equipment to resolve complex issues.
• Complete service documentation in line with warranty and dealer requirements.
• Work closely with the Aftersales team to deliver outstanding customer service.

What Are We Looking For?

• Certified Ford Master Technician (or equivalent high-level expertise in Ford vehicles).
• Strong experience in vehicle diagnostics, electrical systems, and hybrid/electric vehicles.
• Ability to mentor and support junior technicians.
• An organised, flexible team player with strong problem-solving skills.
• Hold a full clean driver’s licence.

About Us

We are a leading Ford and Hyundai dealership in Kilkenny, committed to excellence in sales, service, and customer satisfaction. Our dedication has earned us multiple prestigious awards:

🏆 Kilkenny Business of the Year Winner🏆 Ford President’s Award for Sales & Service (2023 & 2024)🏆 Hyundai European Customer Experience Award (2024)

Join our award-winning team and work with the latest Ford technology in a dealership that values quality and professional development!

📅 Schedule: Monday to Friday📍 Work Location: In person